Hi Casey,
I am Shreya and I represent OneDirect Enterprise Solution. We help brands overcome challenges they face with respect to Customer Experience Management.
We are working with brands like yours to improve customer experience across channels such as -
Service Cloud - Calls, Emails, Social, Playstore, etc. in one place
Google Reviews - Map and manage all google reviews and Q&As
WhatsApp - Assist with defining and implementing WhatsApp strategy using official WA APIs
Feedback Cloud - Capture, Measure, and closed-loop feedback (NPS, CSAT, and CES)
Messaging Cloud - Chat with customers via BOTs and Live agents across your website, App and WhatsApp
Would like to speak with you for 15 mins to understand if there are pain points that we can take off our plate and add value. Please share a couple of convenient slots that work for you. Look forward to speaking with you.
Regards,
Shreya Kumar
Solutions Consultant
OneDirect
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